Can I return a product if it doesn’t work for me?

Yes! We want you to shop with confidence.

60-day risk-free trial:
Try it at home. If it’s not for you, return it within 60 days for a full refund.
Products must be clean, undamaged, and include all accessories and packaging.

Refunds:
Processed within 10 business days after we receive and inspect your return.

Need help? Email us at hello@relife.com.co, and we’ll walk you through the process.

---

How quickly will I get my order?

Fast processing:
Orders ship in 1–2 business days (excluding weekends/holidays).

Ships from the USA:
All orders are fulfilled from our U.S. warehouse for faster delivery.

Delivery:
Standard shipping takes 2–10 business days, depending on your location.

Free shipping:
Enjoy FREE shipping on orders over $99.

Tracking:
Once shipped, you’ll receive a tracking link by email.

---

Are my payments safe?

Absolutely. Your payments are processed through Shopify’s PCI DSS Level 1 platform, which meets the highest security standard in the industry.

This means:

Encrypted & protected:
All transactions use SSL encryption.

No card storage:
We never store your full card details — transactions are securely handled by trusted providers like Shopify Payments, PayPal, and Stripe.

Extra layers of security:
Supports 3D Secure (Visa Secure, Mastercard Identity Check) for one-time codes when needed.

Fraud protection:
Orders are automatically screened to flag suspicious activity.

Safe payment options:
Choose Apple Pay, Google Pay, PayPal, or credit/debit cards.

---

Do you offer warranties?

Yes! All our products come with a 1-year warranty for non-human damage. If anything happens within that time, we’ll repair or replace it for free.
Full details — including warranty duration and coverage — can be found in the product description or the warranty section of our website.

---

What types of wellness products do you offer?

We create innovative wellness products that ease chronic pain and improve everyday comfort.
Our flagship item, HeatBoost™, uses advanced red light and heat therapy to deliver real relief for your back, neck, and more.

---

How do your products help with chronic pain?

Our products are designed with science. They target the source of pain — easing stiffness, improving mobility, and supporting long-term healing.
HeatBoost™, for example, combines ergonomic design with therapeutic red light and heat to loosen tension and help your body recover naturally.

---

Are your products backed by research?

Yes. Every product is built using principles from clinical studies and expert recommendations. You can trust that what we make is safe, effective, and tested.

---

Can I use your products if I have a medical condition?

If you’re dealing with a medical condition or are currently under treatment, we recommend speaking with your healthcare provider before use.

---

Where can I find user instructions?

Every product comes with easy-to-follow guides in the box. You can also download digital copies anytime on our website.

---

How can I contact customer support?

You can reach us anytime by:

• Email: hello@relife.com.co

---

Why don’t we show our phone number?

Our goal is to give you the best value possible. Instead of spending on costly call centers, we focus on premium products at fair prices — and pass those savings directly to you.