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Frequently Asked Questions

Can I return it if it's not right for me?

Yes. You have 60 days to try it at home. If it's not right, return it within 60 days for a full refund.

Items must be clean, undamaged, and returned with all accessories and packaging. Refunds are processed within 10 business days of receiving your return. Questions? Email hello@relife.com.co.


How fast will my order arrive?

Orders ship within 1 to 2 business days from our U.S. warehouse. Standard delivery takes 2 to 5 business days.

Free shipping on orders over $79. You'll get a tracking link by email once it ships.


Are my payments safe?

Yes. Checkout runs on Shopify's PCI DSS Level 1 platform, the highest security standard in the industry. Every transaction is SSL encrypted, and we never store your full card details.

Pay with Apple Pay, Google Pay, PayPal, or card.


Is there a warranty?

Yes. One year, covering non-human damage. If something goes wrong in that window, we'll repair or replace it. Full coverage details are in the product description.


Is the belt backed by research?

The design draws on established research into heat and Gate Control Theory. We build around mechanisms with a real evidence base, not marketing claims.


Can I use it if I have a medical condition?

If you have a medical condition or are under treatment, check with your healthcare provider before use.


Where are the instructions?

A printed guide comes in the box, and you can download a digital copy anytime from our website.


How do I reach support?

Email hello@relife.com.co. We reply quickly.


Why isn't there a phone number?

We put our budget into the product, not a call center. Email keeps support fast and lets us keep prices fair.

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