Shipping Policy

Order Processing Time

All orders are processed within 1 to 2 business days. Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high order volume, shipments may be delayed by a few days; we'll email you if there's a significant delay.

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Shipping Estimates & Costs

• Standard shipping: approximately 2 to 5 business days, depending on your location.
• Cost: free standard shipping on all orders within the United States.

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Shipment Confirmation & Tracking

Once your order ships, you'll receive a confirmation email with your tracking number, which becomes active within 24 hours. Please monitor your tracking status to stay updated on your delivery.

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Delivery Responsibility & Package Theft

Relife is responsible for the safe delivery of your package up to the point the carrier (USPS, UPS, or FedEx) confirms it as "Delivered."

• Confirmed deliveries. Once tracking shows the package delivered to the address provided at checkout, Relife is no longer responsible for lost or stolen packages.
• Porch piracy. We strongly recommend shipping to a secure location. If you suspect your package was stolen after delivery, please contact the carrier to file a claim or your local authorities to report the theft.
• Address accuracy. It's the customer's responsibility to provide the correct shipping address. Relife is not responsible for deliveries to incorrect addresses provided by the customer.

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Missing or Damaged Shipments

If tracking says "Delivered" but you haven't received your package, please wait 48 hours, as carriers occasionally mark packages as delivered early. If it still hasn't arrived, contact our support team and we'll help you open an investigation with the carrier.

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Contact Us

Questions about your shipment? Email our support team at hello@relife.com.co.