60-Day Risk-Free Trial

Try RELIFE for 60 days, risk-free. If it's not right for you, request a return within 60 days of receiving your order for a full refund, provided it meets the conditions below.

This offer is for customers who aren't satisfied with the product's performance or suitability. It does not cover buyer's remorse, accidental purchases, or wrong-item selections (see below).

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Return Conditions

To keep returns smooth, please make sure:

• The product is clean, undamaged, and not visibly used.
• The original packaging and all accessories are intact.
• For bundles (e.g. Back + Knee Combo), all items are returned together, unless our support team approves otherwise.

Returns caused by wrong-item selections or order mistakes (for example, choosing a combo instead of a single device) may not qualify for a full refund. RELIFE may deduct return shipping costs or decline refunds in these cases.

To start a return, email hello@relife.com.co or submit our return form. Once your return is approved and received, your refund is issued to your original payment method within 10 business days.

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Damages & Issues

Please inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us right away and we'll send a free replacement at no extra cost.

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One-Year Warranty

Every RELIFE product includes a 1-year warranty for non-human damage. If it breaks within a year, we'll repair or replace it for free.

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Exchanges

Need a different item? The fastest way is to return the original (following the conditions above) and place a new order once your return is approved.

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Refunds

Once we receive and inspect your return, we process your refund promptly. It typically appears in your original payment account within 10 business days.

If more than 15 business days have passed since approval and you haven't received it, email hello@relife.com.co and we'll help.

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Additional Notes

• Return labels. Any prepaid return label must be used within its validity period. If a label expires before the carrier scans it, you may need to cover the cost of a new one. RELIFE is not responsible for labels that expire due to customer shipping delays.
• RELIFE may decline refunds or deduct return shipping costs for orders placed incorrectly or due to buyer mistakes.
• RELIFE may refuse excessive or abusive return requests to keep the 60-day guarantee fair for everyone.