Privacy policy
Privacy Policy
Last updated: September 24, 2024
This Privacy Policy describes how Relife ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our Services, make a purchase from relife.com.co, or otherwise communicate with us. Here, "you" and "your" means you as a customer, website visitor, or another individual whose information we have collected under this policy.
Please read it carefully.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised version here, update the "Last updated" date, and take any other steps required by law.
How We Collect and Use Your Information
To provide the Services, we have collected personal information about you over the past 12 months from a variety of sources, set out below. What we collect varies with how you interact with us.
Beyond the specific uses below, we may use your information to communicate with you, provide and improve the Services, comply with legal obligations, enforce our terms of service, and protect our rights and those of our users.
What We Collect
"Personal information" means information that identifies, relates to, or can be associated with you.
Information you give us directly
- Contact details β name, address, phone number, email.
- Order information β name, billing and shipping address, payment confirmation, email, phone number.
- Account information β username, password, security questions, and other details used for account security.
- Customer support information β anything you include when you message us.
Some features require this information. You may choose not to provide it, but doing so may prevent you from using those features.
Information about your usage
We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include device and browser information, network connection details, your IP address, and other information about how you use the Site.
Information from third parties
We may obtain information about you from vendors and service providers who collect it on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (bank account, card details, billing address) to process your orders.
When you visit our Site, open or click our emails, or interact with our ads, we or third parties we work with may automatically collect information using pixels, web beacons, SDKs, third-party libraries, and cookies. Any information we obtain from third parties is treated in line with this policy.
How We Use Your Information
- Providing products and services. To perform our contract with you β processing payments, fulfilling orders, sending account and transaction notifications, managing your account, arranging shipping, and handling returns and exchanges. We may enhance your experience by enabling Shopify to match your account with other Shopify services you choose to use, processed under Shopify's own privacy policies.
- Marketing and advertising. To send promotional communications by email, text, or mail, and to show you relevant ads on our Site and elsewhere. For EEA residents, the legal basis is our legitimate interest in selling our products, under Art. 6(1)(f) GDPR.
- Security and fraud prevention. To detect, investigate, and act on possible fraudulent, illegal, or malicious activity. Keep your account credentials safe and contact us immediately if you believe your account has been compromised. For EEA residents, the legal basis is our legitimate interest in keeping the site secure, under Art. 6(1)(f) GDPR.
- Communication and service improvement. To provide customer support and improve the Services β our legitimate interest in being responsive and maintaining our relationship with you, under Art. 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies. For details on the cookies used to power our store with Shopify, see shopify.com/legal/cookies. We use cookies to power and improve the Site (including remembering your preferences), run analytics, and better understand how the Services are used. We may also permit third parties to use cookies to tailor services, products, and advertising.
Most browsers accept cookies by default, but you can set yours to remove or reject them. Blocking cookies can affect your experience and may cause some features to work incorrectly, and may not fully prevent how we share information with advertising partners.
Our website recognizes the Global Privacy Control (GPC) signal. If you notify us of your preference through GPC, we treat it as a valid request to opt out of sharing / targeted advertising for that browser or device, and, where we can link the signal to a Shopify account, we apply it to the account as well. Learn more at globalprivacycontrol.org. Other than GPC, we do not recognize other "Do Not Track" signals.
How We Disclose Information
In certain circumstances we may disclose your personal information to third parties, subject to this policy:
- With vendors and service providers acting on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners, who use your information under their own privacy notices.
- When you direct or consent to disclosure, such as shipping products or using social media widgets and login integrations.
- With our affiliates or corporate group, in our legitimate interest in running the business.
- In connection with a business transaction (merger, bankruptcy), to comply with legal obligations, enforce our terms, and protect our rights and those of our users.
Over the past 12 months, we disclosed the following categories of personal information for the purposes above:
| Category | Categories of Recipients |
|---|---|
| Identifiers (basic contact details, certain order and account information); California Customer Records categories; Commercial information (order, shopping, and support information); Internet or network activity (Usage Data); Geolocation data (from IP address or other technical measures) | Vendors and third parties performing services on our behalf (internet service providers, payment processors, fulfillment partners, customer support partners, data analytics providers); Business and marketing partners; Affiliates |
We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
With your consent, we have "sold" and "shared" (as defined in applicable law) personal information over the preceding 12 months for advertising and marketing, as follows:
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers (name, email, phone number) | Business and marketing partners |
| Commercial information (records of products or services purchased) | Business and marketing partners |
| Usage Data | Business and marketing partners |
Third-Party Websites and Links
Our Site may link to websites or platforms operated by third parties. If you follow links to sites we don't control, review their privacy and security policies and terms. We are not responsible for the privacy, security, or accuracy of such sites. Information you share on public or third-party platforms may be viewable by others. Our inclusion of these links does not imply endorsement, except as disclosed on the Services.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information about children. Parents or guardians who believe their child has provided us with personal information may contact us to request deletion. As of the effective date, we have no actual knowledge that we "share" or "sell" personal information of individuals under 16.
Security and Retention
No security measures are perfect, and information sent to us may not be secure in transit. Please don't use insecure channels to send us sensitive or confidential information.
How long we retain your information depends on factors such as maintaining your account, providing the Services, complying with legal obligations, and resolving disputes.
Your Rights
Depending on where you live, you may have some or all of the rights below. These rights aren't absolute, may apply only in certain circumstances, and we may decline a request where permitted by law.
- Access / Know β request access to the personal information we hold about you and how we use and share it.
- Delete β request that we delete personal information we hold about you.
- Correct β request correction of inaccurate information.
- Portability β receive a copy of your information and request its transfer to a third party, in certain cases.
- Opt out of sale, sharing, or targeted advertising β direct us not to "sell" or "share" your information. If you visit with GPC enabled, we treat this as an opt-out request for that device and browser.
- Restriction of processing β ask us to stop or restrict processing.
- Withdraw consent β where we rely on consent, withdraw it at any time.
- Appeal β appeal our decision if we decline a request, by replying to our denial.
- Manage communication preferences β opt out of promotional emails using the unsubscribe link. We may still send non-promotional emails about your account or orders.
We will not discriminate against you for exercising these rights. We may need to verify your identity before responding. You may use an authorized agent, subject to proof of authorization. We respond within the timeframe required by law.
Complaints
If you have complaints about how we process your information, contact us using the details below. If you are not satisfied with our response, you may have the right to appeal or to lodge a complaint with your local data protection authority. EEA residents can find the responsible supervisory authorities online.
International Users
We may transfer, store, and process your information outside your country, including by staff and third-party partners in those countries. If we transfer personal information out of Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses (or equivalent UK contracts), unless the destination country provides an adequate level of protection.
Contact
Questions about our privacy practices, this policy, or your rights? Email us at hello@relife.com.co. For the purposes of applicable data protection laws, and unless stated otherwise, we are the data controller of your personal information.
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